CRM for vet clinics
CRM for veterinary clinics
Vet appointments, electronic pet records, vaccinations and pharmacy in one system. Owners get vaccination reminders, and vets see the animal's full history.
How the CRM handles a vet clinic patient
- 01Bookingonline, by phone or on WhatsApp
- 02Appointmenthistory, examination, diagnosis in the record
- 03Treatmentprescriptions, lab tests, inpatient care
- 04Paymentservices and medicines on one receipt
- 05Follow-upreminder for a repeat visit and vaccination
What the vet clinic CRM does
Works for a single-vet practice, a clinic with a lab and inpatient ward, and a chain of clinics.
Vet schedule
Vets, rooms and procedures in one grid, online booking with no clashes.
Pet medical record
Species, breed, weight, allergies, visit history, lab results and scans in one record.
Vaccinations and reminders
Vaccination and parasite treatment schedule, reminders to owners on WhatsApp.
Inpatient ward
Animals in the ward, hourly prescriptions, staff sign-offs, daily rate.
Pharmacy and stock
Medicines and consumables, write-off per appointment, expiry dates, purchasing.
Till and Kaspi
Services and medicines on one receipt, payment by Kaspi QR or card, deposit for surgery.
Vet pay
Percentage of appointments and surgeries, assistant rates, shift tracking.
Owner reports
Revenue by vet and service, workload, repeat visits, pharmacy sales.
Why a notebook and a shared calendar are not enough for a vet clinic
At a vet clinic the patient cannot describe their own history, so everything has to be in the record: past illnesses, allergies, weight, medicines. When notes are on paper or in different files, the vet loses time and the owner has to repeat the same story.
The second revenue stream is prevention. Vaccinations, parasite treatments and check-ups repeat on a schedule, and if the owner is not reminded, they will go to another clinic. The CRM sends reminders and books a convenient time automatically.
The third is the pharmacy and inpatient ward. Medicines written off without records and ward prescriptions carried out without sign-off turn into losses and risks. In the system every prescription and every ampoule is linked to a patient and a receipt.
Veterinary clinic software
Vet clinic software brings together reception, vets, the inpatient ward, pharmacy and till. The front desk manages bookings, vets work with the pet record, and the clinic owner sees revenue and workload.
For pet owners, the vet clinic app offers online booking, the pet record with vaccinations, lab results and reminders. This retains clients and takes pressure off the reception phone.
For a chain of clinics the software keeps a shared patient database: a pet treated at one branch arrives at another with its full history.
Estimate the cost of a CRM for veterinary clinics
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for veterinary clinics, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For veterinary clinics you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Pet record with history | |||
| Vaccination schedule and reminders | partly | ||
| Inpatient ward and hourly prescriptions | |||
| Pharmacy with write-off per visit | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a vet clinic CRM cost?
The core system with bookings, pet records, vaccinations and till starts at ₸500,000. The owner app, inpatient ward and 1C integration are priced separately.
Is there an electronic pet record?
Yes. Species, breed, weight, allergies, visits, lab results, scans and prescriptions are stored in one record.
How do vaccination reminders work?
The system keeps the vaccination and parasite treatment schedule and messages the owner on WhatsApp in advance with an offer to book.
Can we run an inpatient ward?
Yes. Hourly prescriptions, staff sign-offs, daily rate and discharge with a final bill.
How are medicines tracked?
Medicines are written off per appointment or ward stay, and the system monitors stock levels and expiry dates.
Will it suit a chain of clinics?
Yes. A shared patient database with a separate schedule, stock and till for each branch.
Can we move our database?
Yes, we migrate owners, pets and visit history from Excel and other programs.
How long does implementation take?
The core system goes live in 3-4 weeks, with the inpatient ward and app in 6-8 weeks.
Other industry CRMs and services
We will show the system using your clinic as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly