CRM for hookah lounges
CRM for hookah lounges and lounge bars
Table booking, tobacco tracked by the gram, hookah masters and guest bonuses in one system. You see how much tobacco went out and how much money came in.
How the CRM handles a hookah lounge guest
- 01Bookingvia website, Instagram or WhatsApp
- 02Visittable, guests, hookah master
- 03Orderhookahs, tea and food on the table bill
- 04PaymentKaspi, card, bonuses
- 05Returnbonus and an invitation for the next evening
What the hookah lounge CRM does
Works for a small 8-table hookah lounge, a lounge bar with a kitchen and a chain of venues.
Floor plan and table booking
Tables and VIP rooms on a floor plan, booking by time, deposit for VIP.
Tobacco tracked by the gram
Each bowl writes off tobacco by recipe. You see usage by shift and by hookah master.
Table bill
Hookahs, tea, drinks and food on one bill, split between guests.
Hookah masters and shifts
Commission on hookahs, shifts, rating based on guest reviews.
Bonuses and guest card
Discount or cashback by phone number, birthdays, guest tiers.
Stock and purchasing
Tobacco, charcoal, bowls, drinks. Stock levels and reorder reminders.
Till and Kaspi
Kaspi QR, card, cash, shift closing and revenue control.
Owner reports
Occupancy by day and hour, average bill, popular flavours, hookah master revenue.
Where a hookah lounge loses money without records
In a hookah lounge the biggest cost is tobacco, and it is exactly what most often goes unrecorded. When every bowl is written off by the gram and usage is checked against the shift and the hookah master, variances show up at once, not at the monthly stocktake.
The second loss is empty tables on weekdays while the place is packed on Friday. Online booking, bonuses for regulars and messages on quiet days even out occupancy.
The third is control over the till and staff. Hookah masters earn commission only on hookahs in the system, table bills are closed through the till, and the owner sees shift revenue on their phone.
Hookah lounge software: tobacco tracking, booking and bonuses
Hookah lounge software covers three tasks: tracking tobacco and consumables, table booking and working with regular guests. Everything is connected: a bowl writes off tobacco, goes onto the table bill and into the hookah master's commission.
A hookah lounge app under your brand gives guests table booking, bonuses and a flavour menu. For a lounge bar with a kitchen we add recipe cards for dishes and drinks.
For a chain of hookah lounges the software keeps a shared guest database and bonuses, while stock, till and staff are kept separately for each venue.
Estimate the cost of a CRM for hookah lounges
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for hookah lounges, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For hookah lounges you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Floor plan and table booking | |||
| Tobacco tracking by gram and bowl | |||
| Hookah master commission by shift | |||
| Guest bonuses by phone number | partly | partly | |
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a hookah lounge CRM cost?
The core system with floor plan, booking, table bill and till starts at ₸500,000. Stock and tobacco tracking, the app and kitchen are priced separately.
How does tobacco tracking work?
Each hookah has a recipe in grams. When it is sold, the tobacco is written off automatically, and usage per shift is compared with the standard.
Can guests book tables online?
Yes. Guests choose a table and time on the website or in the app, and you can take a Kaspi deposit for VIP rooms.
How is hookah master pay calculated?
A rate per shift plus commission on every hookah. The system calculates pay from closed bills.
Is there a bonus programme?
Yes. Guests are recognised by phone number, get a discount or cashback and birthday greetings.
Will it suit a lounge bar with a kitchen?
Yes. We add a kitchen and bar with recipe cards, kitchen tickets and ingredient tracking.
Can we run several venues?
Yes. A shared guest database and bonuses, with separate stock, till and staff for each location.
How long does implementation take?
The core system goes live in 3 weeks, with stock and the app in 5-7 weeks.
Other industry CRMs and services
We will show the system using your lounge as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly