Telegram Bot Integration with CRM & ERP Systems — in Almaty & Kazakhstan
A-LUX connects your Telegram bot to amoCRM, Bitrix24, 1C and other CRM or ERP systems — so every chat becomes a lead, every contact is synced, and your sales team works in one place. 19 years of delivery, 400+ projects across Kazakhstan and the region.
- Leads and contacts created in your CRM automatically from every Telegram conversation
- Bidirectional sync: the bot reads CRM data, the CRM logs every chat and bot event
- Works with amoCRM, Bitrix24, 1C, custom CRM and any REST-based ERP
A Telegram bot CRM integration connects your bot to amoCRM, Bitrix24, 1C or another system so every conversation automatically creates a lead, syncs contacts and logs events in your CRM. A-LUX in Almaty and across Kazakhstan builds these integrations starting from 400,000 ₸ with 19 years of experience and a 12-month warranty on all delivered work.
What the integration does for your business
Instead of copying chats into the CRM by hand, the bot handles it — so your sales team just works leads, not data entry.
Auto-create leads
Every new Telegram conversation triggers a lead in your CRM with the contact's name, username, phone (if shared) and the opening message. Managers start follow-ups without touching the bot admin panel.
Contact sync
Phone numbers and profile data shared inside the bot are written into the CRM contact card in real time — no duplicates, no manual entry, every field mapped to the right place.
CRM-driven bot replies
The bot queries your CRM or ERP to answer customers directly — order status, account balance, booking details — handling routine support in Telegram without a human agent.
Full event logging
Button taps, form submissions and key bot events are logged as CRM activities, giving managers a complete interaction timeline alongside calls and emails in one view.
CRM and ERP platforms we connect
We integrate with the systems your team already uses — no rip-and-replace, no parallel databases.
amoCRM
Leads, contacts, deals and notes created or updated from Telegram events via the official amoCRM API. Pipelines, tags and responsible managers assigned by configurable bot logic.
Bitrix24
Leads, contacts, deals and CRM activities synced via the Bitrix24 REST API. Open-channel integration can route Telegram chats directly into the Bitrix24 communications inbox.
1C (1С)
The bot queries 1C for stock levels, pricing, order status and client balances, and pushes new orders or enquiries back into 1C for processing by your accounting or warehouse team.
Custom CRM & REST APIs
If you run a proprietary CRM or in-house ERP, we build a webhook-based connector that translates bot events into your system's API calls — and vice versa.
How the bidirectional sync works
Data flows both ways — the bot reads your CRM and writes back to it in real time, with no silent data loss.
Webhooks from Telegram
Every bot event — message received, button tapped, form submitted — fires a webhook. Our middleware maps it to the right CRM action and calls the API, typically within a second.
CRM triggers to the bot
Stage changes in your CRM — deal moved to Won, order shipped, appointment confirmed — can trigger outbound Telegram messages to the customer automatically, closing the loop.
Deduplication
We match Telegram users to existing CRM contacts by phone number or linked account so the same customer never becomes two separate records across channels.
Error handling & retry
Failed API calls are queued and retried with exponential backoff. You get a monitoring dashboard and alerts so nothing drops silently, even during CRM maintenance windows.
Why A-LUX for bot integrations
A-LUX has been building connected business software for 19 years. Integrations are a core specialty, not an add-on.
19 years, 400+ projects
We have connected bots, CRMs, payment gateways and ERPs for businesses across Kazakhstan and Central Asia — retail, logistics, services and e-commerce at every scale.
Full-stack delivery
We build both sides if needed: the Telegram bot and the CRM configuration. One team, one contract — no finger-pointing between vendors when something does not work.
Remote-first
All work is done remotely. You get a staging environment to validate every flow before it goes live, with your sign-off on each scenario before deployment.
12-month warranty
Every integration ships with a 12-month warranty covering bugs and API-breaking changes. We update the connector when CRM vendors release new API versions — included.
Bot CRM Integration in Almaty — turnkey
You can order Bot CRM Integration in Almaty fully remotely: we cover every district (Almaly, Bostandyk, Medeu, Auezov, Nauryzbai) and all of Kazakhstan (Astana, Shymkent, Karaganda, Aktobe, etc.). From 400,000 ₸, formal contract, 12-month warranty. A-LUX — 19 years on the market, 600+ projects.
FAQ
Answers to common questions before ordering from A-LUX.
How much does Bot CRM Integration cost in Almaty?
Bot CRM Integration in Almaty starts from 400,000 ₸ turnkey. The exact price depends on the feature set and integrations; we provide a free quote within 15 minutes.
Which CRM systems can you integrate a Telegram bot with?
We integrate with amoCRM, Bitrix24 and 1C as standard, plus any system that exposes a REST or webhook API. For proprietary or custom CRMs we build a tailored bridge layer. If your system has an API, we can connect it to Telegram.
How much does Telegram CRM integration cost?
Integration starts from 400,000 ₸. The final price depends on the number of CRM objects synced (leads, contacts, deals, orders), the number of bidirectional flows, and whether we also need to build or modify the bot itself as part of the scope.
How long does the integration take to build and deploy?
A standard Telegram-to-CRM integration is typically ready in 2–3 weeks: architecture and setup in the first week, development and testing in the second, and staging sign-off with live deployment in the third.
Can the bot answer customers using live data from the CRM?
Yes. The bot can query your CRM or ERP in real time to respond with order status, account balance, appointment details or stock availability — all without a human agent involved in the response.
What happens if the CRM API goes down or breaks?
We build retry queues, circuit breakers and monitoring alerts into every integration. Failed calls are retried automatically. Our 12-month warranty covers updates triggered by CRM API changes on the vendor's side.
Can the CRM automatically send messages to customers in Telegram?
Yes. CRM stage changes — order shipped, deal won, appointment reminder — can trigger outbound Telegram messages to the customer automatically, completing the loop without any manual step by your team.
Other A-LUX digital services
A-LUX is a full-service digital agency from Kazakhstan: websites, apps, e-commerce, AI, branding and SEO turnkey.
Get a CRM integration quote
Fill in the form — our manager will reply within 15 minutes. Free consultation and quote.
All A-LUX Telegram Bot & Mini App services
Full-cycle Telegram development: bots, shops, payments, CRM integration, Mini Apps and AI — turnkey across Kazakhstan.