CRM for logistics
CRM for logistics and freight transport
Orders, rate quotes, trips, drivers and documents in one system. Clients see cargo status in their portal, and managers no longer take calls asking where the truck is.
How the CRM handles a freight order
- 01Orderfrom your website, email or a manager
- 02Quoterate, margin, truck selection
- 03Tripdriver, route, loading
- 04In transitstatus updates sent to the client
- 05Closingdocuments, completion certificate, carrier payment
What the logistics CRM does
Works for freight forwarders, carriers with their own fleet, courier services and companies consolidating groupage cargo.
Orders and rate quotes
An order with cargo details, rate quotes for the client and the carrier, deal margin visible at once.
Trips and dispatch
A trip board by status: loading, in transit, unloading. Delays are highlighted.
Drivers and carriers
Profiles of drivers and third-party carriers, documents, rating, trip history.
Driver app
Trip assignment, status updates, photos of waybills and seals, chat with the dispatcher.
Client portal
Clients create orders and see cargo status, documents and invoices.
Documents
Contracts, orders, completion certificates and invoices are generated from trip data, ESF e-invoices via 1C.
Settlements
Client payments and carrier payouts, debts, deferred payment, receivables control.
Owner reports
Margin by trip, client and manager, fleet utilisation, overdue payments.
Where a logistics company loses margin
In logistics margin is counted in percentages, and it is easy to lose: the carrier rate agreed by phone is higher than planned, nobody billed the client for waiting time at loading, the trip documents arrived a month later. The CRM records the rate and margin on every order and shows where the money went.
The second pain point is calls. Clients call to ask where their cargo is, managers call drivers, and half the day goes on relaying statuses. The driver app and client portal remove most of these calls.
The third is documents and receivables. When the completion certificate and invoice are generated from trip data right after unloading, money comes in faster, and client debts are visible before they become a problem.
Freight software and driver app
Our freight software covers an order's whole path from quote to payment. The dispatch software shows all trips on one board, and the driver app sends statuses and photos without phone calls.
A CRM for a transport company with its own fleet adds tracking of trucks, maintenance, fuel and revenue per trip. For a freight forwarder the key things are the carrier database, rates and margin on every shipment.
For groupage and consolidated cargo the system tracks pieces, weight and volume by warehouse and truck. Clients see their cargo in the portal at every stage.
Estimate the cost of a CRM for logistics companies
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for logistics companies, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For logistics companies you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Rate and margin per order | partly | partly | |
| Trip board and statuses | |||
| Driver app with document photos | |||
| Client portal with cargo status | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a logistics CRM cost?
The core system with orders, rates, trips and documents starts at ₸500,000. The driver app, client portal and 1C integration are priced separately.
Will it suit a freight forwarder without its own fleet?
Yes. For a forwarder the key things are the carrier database, rates, margin and documents for every shipment.
Can the client see cargo status?
Yes, in the client portal and in notifications: loading, in transit, unloading, documents.
How do drivers send status updates?
In the driver app: they mark trip stages, upload photos of waybills and seals and message the dispatcher.
Can we handle groupage cargo?
Yes. We track pieces, weight and volume by warehouse and truck, consolidation and final delivery.
Is there 1C and ESF integration?
Yes. Certificates and invoices are sent to 1C, and ESF electronic invoices (Kazakhstan's mandatory e-invoices) are issued from there.
Can we move our client and carrier database?
Yes, we migrate it from Excel and other systems.
How long does implementation take?
The core system goes live in 4 weeks, with the driver app and client portal in 7-9 weeks.
Other industry CRMs and services
We will show the system using your company as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly