CRM for bathhouses and saunas
CRM for bathhouses, saunas and spa complexes
Hourly room booking, Kaspi deposits, steam sessions, birch brooms and kitchen on one bill. The front desk sees occupancy of every room a week ahead.
How the CRM handles a bathhouse guest
- 01Bookingvia website, WhatsApp or phone
- 02DepositKaspi link, the slot is held for the guest
- 03Visitroom, time, guests and extras
- 04Billsteam session, brooms and kitchen on one bill
- 05Return visitbonus and a reminder a month later
What the bathhouse and sauna CRM does
Works for a two-room sauna and for a bathhouse complex with a hammam, Russian banya, pool and restaurant.
Hourly room grid
All rooms and cabins on one screen. You see free slots, cleaning between guests and extensions right on the grid.
Online booking and deposits
Guests pick a room and time on the website and pay a deposit via Kaspi. Unpaid bookings are released automatically.
Services and kitchen on the bill
Steam sessions, brooms, massage, tea and food are added to the room bill. Guests pay once on the way out.
Gift cards and memberships
Gift cards with a code, visit memberships and club cards for regular guests.
Shifts and steam masters
Rotas for steam masters and administrators, commission for steam sessions, shift till.
Till and Kaspi
Kaspi QR, card and cash, with bill splitting between guests in a group.
Guest database and bonuses
Visit history, favourite room, birthday. Bonuses for visits and WhatsApp campaigns.
Owner reports
Room occupancy by day and hour, average bill, service and kitchen revenue, steam master performance.
Why a bathhouse loses money on notebook bookings
A bathhouse sells time. When bookings sit in a notebook or a WhatsApp chat, rooms get double-booked, guests turn up for a taken slot, and nobody sees or sells the empty hours. The CRM grid shows the occupancy of every room at once and will not let you book two groups for the same time.
The second loss is no-shows. A group books a room for Friday evening and never comes, and that Friday evening can no longer be sold. Online booking with a Kaspi deposit fixes this: a slot is held only for guests who have paid a deposit.
The third is upselling. Steam sessions, brooms, massage and food often make up a third of revenue, but with manual billing some services never reach the bill. In the CRM every service is tied to a room and a shift, and the owner sees who sold what.
Bathhouse and sauna booking software
Bathhouse software is first of all about bookings. Guests see free rooms and hours on the website or in the bathhouse app, choose a time and pay a deposit. The administrator gets the booking straight onto the grid, with no chats or calls.
Sauna software handles things ordinary booking systems lack: minimum booking time, cleaning between guests, different weekday and weekend prices, night rates and on-site extensions.
For a bathhouse complex the software runs several zones at once: Russian banya, hammam, Finnish sauna, pool and kitchen. The owner sees occupancy and revenue for every zone and every hour.
Estimate the cost of a CRM for bathhouses and saunas
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for bathhouses and saunas, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For bathhouses and saunas you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Hourly room grid | |||
| Online booking with Kaspi deposit | partly | ||
| Services and kitchen on the room bill | |||
| Shifts and steam master commission | partly | ||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a bathhouse or sauna CRM cost?
The core system with room grid, bookings, services and till starts at ₸500,000. Online booking on your website, the guest app and kitchen with stock are priced separately.
Can we take bookings with a deposit?
Yes. The guest gets a Kaspi payment link, and the booking is confirmed once paid. If the deposit is not paid within the set time, the booking is released and the slot is free again.
How are steam sessions, brooms and kitchen tracked?
Each service is added to the room bill and linked to a staff member and shift. The guest pays once, and the owner sees revenue for every service.
Will it suit a bathhouse complex with several zones?
Yes. One system runs the Russian banya, Finnish sauna, hammam, pool and restaurant. Each zone has its own schedule and prices.
Can we sell gift cards?
Yes. A gift card with a unique code is sold online or on site and redeemed in full or in part at the visit.
How is steam master pay calculated?
You set a rate per shift and a percentage of steam sessions or massages. The system calculates pay from closed bills.
Does booking work through WhatsApp?
Yes. WhatsApp enquiries land in the CRM, and the administrator replies with a template showing free times and a payment link.
How long does implementation take?
The core system goes live in 3-4 weeks. With online booking on your website and a guest app, in 5-7 weeks.
Other industry CRMs and services
We will show the system using your bathhouse as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly