Medical CRM for Clinics and Medical Centers
A-LUX builds custom medical CRM systems that bring patient records, doctor scheduling, appointments, medical history and automated reminders into one place — with IP telephony, Kaspi, 1C and WhatsApp Business integrations. 19 years on the market, 400+ delivered projects.
- Unified patient records and medical history with role-based access
- Online appointments, doctor calendars and no-show-reducing reminders
- IP telephony, Kaspi payments, 1C and WhatsApp Business out of the box
A medical CRM is software that helps a clinic manage patient records, doctor schedules, online appointments, medical history and automated reminders in one system. A-LUX in Almaty develops custom medical CRM for clinics and medical centers in Kazakhstan starting from ₸900,000, with IP telephony, Kaspi, 1C and WhatsApp Business integrations.
What a medical CRM does for your clinic
One system for the front desk, doctors and management — instead of spreadsheets, paper cards and a dozen disconnected tools.
Patient records (EHR)
A single digital card per patient: contacts, visit history, diagnoses, prescriptions, attached files and lab results. Role-based access keeps sensitive data visible only to authorized staff.
Doctor scheduling
Per-doctor calendars with rooms, shifts, service duration and buffers. The front desk sees real availability in seconds and never double-books a slot.
Online appointments
Patients book through your website, mobile app or WhatsApp. Bookings drop straight into the CRM, confirmed by SMS or messenger — no phone tag required.
Medical history
Full longitudinal history at a glance: every visit, treatment plan and document in chronological order, so any doctor picks up the case instantly.
Automation that pays for itself
Reminders, telephony and payments wired into daily routines reduce no-shows and free up reception staff.
Smart reminders
Automated SMS and WhatsApp Business reminders before each visit, plus recall campaigns for checkups and follow-ups. Fewer no-shows, more filled slots, higher revenue per doctor.
IP telephony
Built-in IP telephony: click-to-call from the patient card, call recording, missed-call follow-up and a card that pops up the moment a patient phones in.
Kaspi payments
Accept payments via Kaspi and other gateways, link them to invoices and services, and reconcile automatically — no manual matching at the cash desk.
Loyalty & re-engagement
Segment patients, run birthday offers and dormant-patient reactivation, and track which campaigns actually bring people back to the clinic.
Integrations for the Kazakhstan market
Your CRM connects to the tools your clinic already runs on — not the other way around.
1C accounting
Two-way sync with 1C for services, invoices and financial reporting, so accounting and the clinic floor always see the same numbers.
WhatsApp Business
Official WhatsApp Business API: confirmations, reminders, results delivery and a shared inbox the front desk can handle without leaving the CRM.
Website & mobile app
Patient portal and booking widget on your site, plus an optional branded mobile app for appointments, history and push reminders.
Telephony & SMS gateways
Connect your PBX, IP telephony provider and local SMS gateways so every channel logs into one patient timeline.
Why clinics choose A-LUX
A digital agency from Almaty with 19 years of delivery and 400+ projects across web, mobile and CRM.
Custom, not a rigid box
We build the CRM around your real workflow and specialties — dentistry, diagnostics, multi-branch networks — instead of forcing you into someone else's template.
Data security
Role-based access, audit logs, encrypted storage and cloud or on-premise hosting — patient data protection designed in from day one.
Fast MVP
A working core in 6-8 weeks: records, scheduling and appointments first, then automation and integrations in clear, billable stages.
Support & training
We train your team, document the system and stay on an SLA for updates and fixes — so the CRM keeps earning its keep.
FAQ
Answers to common questions before ordering from A-LUX.
What is a medical CRM and how is it different from regular clinic software?
A medical CRM unifies patient records, doctor scheduling, appointments, medical history and reminders in one system, with a strong focus on patient relationships and communication. Unlike basic booking tools, it adds IP telephony, automated SMS/WhatsApp reminders, payment integration and analytics — covering the full patient journey from first call to repeat visit.
How much does it cost to develop a medical CRM in Kazakhstan?
At A-LUX, custom medical CRM development starts from ₸900,000. The final price depends on the number of modules, integrations (Kaspi, 1C, WhatsApp Business, telephony), the number of branches and whether you need a mobile app. We scope the project in stages so you see costs clearly before each step.
Can the CRM integrate with Kaspi, 1C and WhatsApp Business?
Yes. We integrate Kaspi for payments, 1C for accounting and financial reporting, and the official WhatsApp Business API for confirmations, reminders and results delivery. We also connect IP telephony and local SMS gateways so every interaction lands in one patient timeline.
How do reminders reduce no-shows?
The CRM automatically sends SMS and WhatsApp reminders before each appointment and recall messages for checkups and follow-ups. Clinics typically see a noticeable drop in no-shows, which means more filled slots and higher revenue per doctor without extra reception workload.
Is patient data secure and compliant?
Security is built in: role-based access, audit logs, encrypted storage and your choice of cloud or on-premise hosting. Sensitive medical data is visible only to authorized staff, and every change is logged so you keep full control and traceability.
How long does it take to launch?
A working MVP with patient records, scheduling and online appointments is usually ready in 6-8 weeks. Automation, payments and deeper integrations follow in clear stages. We also train your team and provide documentation so the system is in productive use from launch.
Does it work for multi-branch clinic networks?
Yes. The CRM supports multiple branches, shared or separate doctor calendars, centralized patient records and per-branch reporting. Management gets a single dashboard across locations, while each branch works with its own schedules and rooms.
Can I get a mobile app for patients?
Optionally, yes. Alongside the web CRM and booking widget, we can build a branded mobile app where patients book appointments, view their history and results, and receive push reminders — fully connected to the same CRM your staff uses.
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