CRM for water delivery
CRM for drinking water delivery
Orders, bottles, deposits and driver routes in one system. Clients get a reminder when their water is running low.
How the CRM handles a water delivery client
- 01Orderfrom your website, WhatsApp or the app
- 02Routethe order joins a trip by district
- 03Deliverydriver records bottles and payment
- 04Bottle trackingdeposit and return of empties
- 05Reorderreminder when water is running low
What the water delivery CRM does
Works for water delivery to homes and offices, water producers with their own delivery and distributors with several warehouses.
Orders from every channel
Website, WhatsApp, app and calls in one feed, repeat order with one tap.
Bottle and deposit tracking
How many bottles each client has, deposits, returned empties, shortages.
Driver routes
Orders are split by district and vehicle, with the order of addresses for the day.
Driver app
Address list, call the client, record bottles, empties and payment.
Subscriptions and offices
Bottle subscriptions, office contracts, scheduled delivery, payment by invoice.
Reorder reminders
The system estimates each client's usage and reminds them to order water on time.
Warehouse and production
Stock of full and empty bottles, pumps and coolers, issue to drivers.
Owner reports
Bottles per day, revenue by driver and district, client churn, outstanding bottles.
Where a water delivery business loses money
In water delivery money is lost on bottles. Bottles go out to clients and never come back, deposits are not recorded, and drivers do not remember how many empties they collected. The CRM keeps a bottle balance for every client and shows shortages per driver.
The second pain point is repeat orders. A client orders water every week or two, and without a reminder they will order from whoever messages first. The system calculates the client's usual consumption and sends a reminder with an order button.
The third is routes. Assigning orders to drivers by hand leads to empty runs and late deliveries. Orders grouped by district let the same vehicle deliver more bottles per shift.
Water delivery software and app
Water delivery software brings together order intake, routes, bottle tracking and payments. Operators take orders, drivers work in the app, and the owner sees bottles, money and outstanding empties.
For clients, the water delivery app means ordering in a couple of taps, repeating the last order, a bottle balance and Kaspi payment. Offices get scheduled delivery and monthly payment by invoice.
For water producers the software links bottling, the warehouse of full and empty bottles and delivery, as well as cooler and pump rentals.
Estimate the cost of a CRM for water delivery businesses
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for water delivery businesses, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For water delivery businesses you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Bottle and deposit tracking per client | |||
| Driver routes by district | |||
| Reminders based on client usage | partly | partly | |
| Water ordering app | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a water delivery CRM cost?
The core system with orders, bottle tracking, routes and till starts at ₸500,000. The client and driver apps and 1C integration are priced separately.
How are bottles and deposits tracked?
Each client record stores the number of bottles and the deposit amount. Drivers record bottles delivered and collected, and shortages show up at once.
Is there an app for ordering water?
Yes, under your brand: ordering, repeating the last order, bottle balance and Kaspi payment.
How are routes built?
Orders are split by district and vehicle, and drivers get the order of addresses for the day in the app.
Can we serve offices under contract?
Yes. Scheduled delivery, subscriptions, certificates and payment by invoice.
Will it suit a water producer?
Yes. We link bottling, the warehouse of full and empty bottles, delivery and cooler rentals.
Can we take orders on WhatsApp?
Yes. WhatsApp orders go into the CRM, the operator confirms them, and regular clients can repeat an order themselves.
How long does implementation take?
The core system goes live in 3 weeks, with the apps in 6-8 weeks.
Other industry CRMs and services
We will show the system using your delivery business as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly