CRM for homeowner associations and property managers
CRM and app for OSI, KSK and property management companies
Resident requests, charges and payments, notices and voting in one app. The chair sees which requests are stuck and who is not paying.
How the CRM works with residents
- 01Requestthe resident submits it in the app with a photo
- 02Assignmenta technician gets the task
- 03Completionsign-off, photo of the result
- 04Ratingthe resident confirms and rates the work
- 05Reportrequests and costs for the general meeting
What the CRM for homeowner associations does
Works for an OSI (condominium owners association) of one building, a KSK (owners cooperative) of a residential complex and a property management company with dozens of buildings.
Resident requests
A request with a photo from the app, assignment to a technician, deadlines and statuses, resident rating.
Charges and payments
Fees and services by flat, Kaspi payment in the app, debts and reminders.
Resident app
Requests, payments, notices, voting, contacts and meter readings.
Notices and voting
Sending notices, resident polls and votes with automatic counting.
Technicians and contractors
Tasks sent to technicians' phones, tracking of completed work and materials.
Scheduled maintenance
Schedule for lift servicing, cleaning, waste collection and seasonal work.
Barrier and access
Guest and taxi passes through the app, barrier gate control.
Reports for the general meeting
Income and expenses, completed requests, debts. A transparent report for residents.
Why OSI and KSK need order in requests and money
Since buildings moved to OSI, chairs and managers answer to residents for every tenge and every request. When requests arrive in the building's group chat and fees are tracked in a spreadsheet, complaints and distrust grow. The CRM brings transparency: every request, payment and expense is visible.
The second pain point is debts. Without reminders and an easy way to pay, some residents pay late. Kaspi payment in the app and automatic reminders noticeably improve fee collection.
The third is meetings and decisions. Voting in the app with automatic counting and an expense report save time and settle questions at general meetings.
App and software for OSI, KSK and property management companies
An OSI app branded with the name of your building or residential complex gives residents requests, fee payments, notices and voting. The chair and accountant work in the OSI software: charges, debts, reports.
A property management app for companies with several buildings adds a dispatch desk, technicians, scheduled maintenance and reports for each building. For the KSK of a residential complex we connect the barrier gate and guest passes.
If accounting is kept in 1C, charges and payments are synced with it, while residents use a simple mobile app.
Estimate the cost of a CRM for homeowner associations
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for homeowner associations, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For homeowner associations you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Resident requests with photos and deadlines | partly | ||
| Charges and Kaspi fee payments | |||
| Resident voting with counting | |||
| Resident app branded for your building | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a CRM for an OSI or property manager cost?
The core system with requests, charges, payments and reports starts at ₸500,000. The resident app, barrier gate and 1C integration are priced separately.
Will it suit an OSI for a single building?
Yes. For one building we make a lighter version: requests, fees, notices and voting.
How do residents pay fees?
In the app via Kaspi. The payment is recorded against the charges at once, and debtors get reminders.
Can we hold votes?
Yes. Voting in the app with counting by flat and a final record of the results.
How do requests work?
A resident sends a request with a photo, the dispatcher assigns a technician, and the resident sees the status and rates the work.
Is there barrier gate control?
Yes, we connect the barrier and passes for guests and taxis through the app.
Can we manage several buildings?
Yes. A shared dispatch desk and separate reports for each building.
How long does implementation take?
The core system goes live in 3-4 weeks, with the resident app in 6-8 weeks.
Other industry CRMs and services
We will show the system using your building as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly