CRM for psychologists
CRM for psychologists and counselling centres
Online booking, session schedule, reminders and payments in one system. Client notes are securely protected and visible only to the specialist.
How the CRM handles a psychologist's client
- 01Bookingonline with the chosen specialist
- 02Intake forma short form before the first session
- 03Sessionin person or online via a link
- 04Paymentsingle session or package
- 05Next stepsnext session and a reminder
What the psychologist CRM does
Works for a private psychologist, a counselling centre with several specialists, and speech therapists and nutritionists in private practice.
Session schedule
Specialists' free slots, rooms and online sessions in one grid.
Online booking
Clients choose a specialist and time on your website and pay online or in person.
Reminders and rescheduling
Reminders a day and 2 hours before, rescheduling according to the centre's rules.
Confidential notes
Session notes are visible only to the specialist, data is encrypted, access is logged.
Online consultations
The video session link is sent to the client automatically.
Payments and packages
Single sessions, packages, passes for group sessions, Kaspi payment.
Centre specialists
Schedule and income of every specialist, the centre's share, reports.
Reports
Number of sessions, client retention, revenue by specialist and service.
Why ordinary CRMs and messengers do not suit psychologists
A psychologist's work is built on trust, and client data needs special protection. Notes on a phone, chats in a messenger and a spreadsheet of names are not secure. In the CRM session notes are accessible only to the specialist, stored encrypted, and every access is logged.
The second challenge is scheduling. Sessions get rescheduled, clients forget appointments, and agreeing times in chat takes a lot of effort. Online booking and automatic reminders free up time for working with clients.
For a counselling centre, specialist utilisation and transparent settlements matter. The system shows everyone's schedule and calculates each specialist's income and the centre's share.
Psychologist software and client booking
Psychologist software handles the admin side of a practice: booking, schedule, reminders, payments and notes. The specialist opens the day and sees who the sessions are with and the history of work with each client.
The psychologist booking app works on your website and via a link from Instagram: the client chooses the specialist, time and format, in person or online.
A CRM for a counselling centre adds multiple specialists and rooms, group sessions, settlements with psychologists and centre-wide analytics.
Estimate the cost of a CRM for psychologists
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for psychologists, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For psychologists you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Session and room schedule | partly | ||
| Restricted, encrypted notes | |||
| Session packages and Kaspi payment | |||
| Automatic online session links | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a psychologist CRM cost?
The core system with booking, schedule, reminders, notes and payments starts at ₸500,000. Online booking on your website, video sessions and specialist settlements are priced separately.
How is client data protected?
Only the specialist sees the notes, data is stored encrypted, and every action is logged.
Will it suit a private psychologist?
Yes. For a private practice we make a lighter version: booking, schedule, notes and payments.
Can we run online sessions?
Yes. The client gets the video session link automatically along with the reminder.
How do session packages work?
The client buys a package, sessions are deducted as they take place, and the system reminds them to renew.
Will it suit a speech therapist or nutritionist?
Yes. The model with booking, sessions and notes fits any private consulting practice.
Can we run a counselling centre?
Yes. Multiple specialists and rooms, group sessions, settlements with psychologists.
How long does implementation take?
The core system goes live in 3 weeks, with online booking and video sessions in 5-6 weeks.
Other industry CRMs and services
We will show the system using your practice as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
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