CRM for hotels
CRM for hotels, mini-hotels and hostels
Room grid, direct online booking, check-in, housekeeping and guest bills in one system. You see occupancy a month ahead.
How the CRM handles a hotel guest
- 01Bookingfrom your website, by phone or from booking sites
- 02PrepaymentKaspi link, booking confirmed
- 03Check-indocuments, key, room on the grid
- 04Stayservices and minibar on the room bill
- 05Check-outsettlement, review, invitation to return
What the hotel CRM does
Works for a 10-room mini-hotel, a hostel with dorm beds, an aparthotel and a hotel with a restaurant.
Room grid
All rooms and dates on one screen, drag and drop to move bookings, housekeeping statuses.
Online booking on your website
A booking engine on your own website with no booking site commission, prices by date and rate.
Prepayment and bills
Kaspi payment link, deposit, room bill with services and minibar.
Check-in and documents
Guest profile, documents, data for migration registration of foreign guests.
Housekeeping
Tasks for housekeepers by room, readiness status, linen and minibar tracking.
Rates and seasonality
Prices by day of week, season and length of stay, corporate rates.
Guest database
Stay history, preferences, corporate clients, repeat bookings.
Owner reports
Occupancy, ADR and RevPAR, revenue by channel, average length of stay.
Why a notebook and a messenger are not enough for a hotel
In a hotel the most expensive mistake is a double booking. A room is sold on the website and by phone for the same dates, the guest arrives, and the room is taken. A single room grid in the CRM makes it impossible to sell one room twice.
The second loss is booking site commission. Every guest from a booking platform costs a noticeable percentage. Your own online booking on the website with Kaspi prepayment and a direct booking bonus moves some guests to direct sales.
The third is keeping operations in order: which room is cleaned, what was taken from the minibar, which foreign guests need registration. In the system this is visible to the front desk and housekeepers on their phones, with no calls between floors.
Software for hotels, mini-hotels and hostels
Hotel software brings together booking, check-in and billing. The front desk works with the room grid, housekeepers with tasks on their phones, and the owner with occupancy and revenue reports.
Mini-hotel software is simpler: 10-20 rooms, online booking on the website, prepayment and housekeeping. Hostel software manages dorm beds, shared and private rooms, and long stays paid weekly.
If you already sell rooms through booking platforms, the CRM can take bookings from them so the room grid stays unified. We discuss connecting a specific platform during the audit.
Estimate the cost of a CRM for hotels
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for hotels, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For hotels you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Room grid and housekeeping statuses | |||
| Commission-free website booking | partly | ||
| Room bill with services and minibar | |||
| Seasonal and weekday rates | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a hotel CRM cost?
The core system with room grid, bookings, check-in and bills starts at ₸500,000. Online booking on your website, platform connections and the restaurant are priced separately.
Will it suit a mini-hotel or hostel?
Yes. For a mini-hotel we make a lighter version, for a hostel we track dorm beds and long stays.
Can we take bookings on our website?
Yes. A booking engine is added to your website, the guest chooses a room and dates and pays a deposit via Kaspi.
Does it work with booking platforms?
We can take bookings from platforms so the room grid stays unified. We discuss the specific connection during the audit.
How is housekeeping managed?
Housekeepers get tasks on their phones and mark rooms as ready. The front desk sees the status of every room.
Does it handle foreign guests?
Yes. The guest profile stores the documents and details needed to register foreign guests, with deadline reminders.
Can we move bookings and our guest database?
Yes, we migrate current bookings, guests and rates from Excel and other programs.
How long does implementation take?
The core system goes live in 3-4 weeks, with online booking on your website in 5-7 weeks.
Other industry CRMs and services
We will show the system using your hotel as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
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