CRM for service centres
CRM for service centres and electronics repair
Device intake, repair statuses, spare parts and warranty in one system. Clients check whether their device is ready by receipt number.
How the CRM handles a repair order
- 01Intakedevice, fault, photos, receipt
- 02Diagnosticscost and client approval
- 03Repairparts from stock, technician, deadlines
- 04Readyclient notified, final check
- 05Pickuppayment, warranty card
What the service centre CRM does
Works for phone and laptop repair, home appliance service with call-out technicians and authorised service centres.
Orders and statuses
All devices under repair by status: diagnostics, approval, waiting for part, ready.
Receipts and warranty
Intake receipt with photos and condition notes, warranty card at pickup.
Client approval
Cost after diagnostics, client approval via a WhatsApp link.
Spare parts stock
Stock levels, reservation for an order, purchasing, model compatibility.
Status for clients
Clients check status by receipt number on your website and get notifications.
Call-out technicians
Call-out requests, route, work and payment recorded from a phone.
Technician pay
Percentage of labour, parts tracking, rework and warranty cases.
Owner reports
Labour and parts revenue, repair times, margin, repeat visits.
Where a service centre loses clients and money
The most common question in a repair shop is whether my phone is ready. Calls distract technicians and the front desk all day. Status by receipt number on the website and ready notifications remove most of these calls.
The second pain point is disputes. A client insists there was no scratch or does not remember what they agreed to. Photos at intake, a receipt describing the condition and cost approval via a link protect the shop.
The third is parts and money. When a part is not linked to an order, it gets lost or fitted without payment. Reserving stock for a specific repair and paying technicians on closed orders keep the books in order.
Service centre and phone repair software
Service centre software brings together intake, repair, stock and pickup. The intake clerk registers a device in a minute, technicians see the queue, and the owner sees margin and repair times.
A CRM for phone repair handles models, parts compatibility, IMEI and serial numbers. For home appliance service we add technician call-outs and routes.
For an authorised service centre the software tracks warranty repairs separately, with reports for the manufacturer.
Estimate the cost of a CRM for repair service centres
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for repair service centres, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For repair service centres you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Intake receipts with photos | |||
| Repair statuses for clients | |||
| Parts stock with reservation per repair | partly | ||
| Warranty and repeat visits | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a service centre CRM cost?
The core system with intake, statuses, receipts and till starts at ₸500,000. Parts stock, website status and call-out technicians are priced separately.
Will it suit phone repair?
Yes. Models, IMEI, parts compatibility and standard jobs are set up for your shop.
Can clients check status themselves?
Yes, by receipt number on your website, and they also get ready notifications.
How is the repair cost approved?
After diagnostics the client gets a link with the cost and confirms it. The approval is saved in the order.
Is there parts tracking?
Yes. Stock levels, reservation for an order, purchasing from suppliers and markup.
Will it suit on-site appliance repair?
Yes. Call-out requests, technician routes, work and payment recorded from a phone.
Can we move our database?
Yes, we migrate clients and repair history.
How long does implementation take?
The core system goes live in 3 weeks, with parts stock and website status in 5-6 weeks.
Other industry CRMs and services
We will show the system using your service centre as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly