CRM for manufacturing
CRM for made-to-order manufacturing
Orders, costing, workshop stages and materials in one system. Managers see where every order is, and the workshop works through a clear queue.
How the CRM handles a production order
- 01Enquirymeasurement, requirements, sketch
- 02Costingmaterials, labour, client price
- 03Contractprepayment, deadline, specification
- 04Workshopcutting, assembly, painting, QC
- 05Handoverdelivery, installation, final payment
What the manufacturing CRM does
Works for furniture workshops, garment manufacturing, window and door production, signage production and metal fabrication.
Orders and workshop stages
An order board by production stage, with deadlines and delays highlighted.
Costing
Calculation by materials and labour, markup, costing versions for the client.
Materials and stock
Materials reserved for an order, write-off by specification, purchasing from suppliers.
Workshop capacity
Work queue by section, capacity, free dates for new orders.
Craftsman app
Shift tasks, stage sign-off, photos of finished items, defects.
Client payments
Prepayment, interim payments, balance on handover, receivables.
Installation and delivery
Delivery and installation schedule, crews, handover certificates.
Owner reports
Margin by order, section utilisation, deadlines, craftsman output.
Where made-to-order manufacturing loses money and deadlines
Made-to-order manufacturing loses margin at the costing stage: hardware forgotten, offcuts not accounted for, old material prices used. The CRM calculates the cost using current prices and the specification and saves every costing version.
The second pain point is deadlines. A manager promises a client a date without knowing the workshop's load, and then the order sits in a queue. The stage board and section capacity show a realistic date before the contract is signed.
The third is materials. When material is not reserved for an order, it gets taken for another, and work stops. Reservation and write-off by specification keep the warehouse in order.
Production management software: furniture, garments, windows
Made-to-order manufacturing software links sales, the workshop, the warehouse and installation. Managers cost and sell, technologists prepare the specification, craftsmen sign off stages, and the owner sees margin and deadlines.
A CRM for furniture manufacturing handles cutting, edging, hardware and installation. A CRM for garment manufacturing tracks cutting, sewing, size ranges and batches. For windows and doors we add measurements and a product configurator.
If materials and accounting are kept in 1C, the CRM sends orders, write-offs and payments there, while work with clients and the workshop runs in a convenient system.
Estimate the cost of a CRM for manufacturers
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for manufacturers, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For manufacturers you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Order stages in the workshop | partly | ||
| Costing by materials and labour | |||
| Material reservation and write-off | |||
| Section capacity and deadlines | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a manufacturing CRM cost?
The core system with orders, stages, costing and payments starts at ₸500,000. The craftsman app, product calculator and 1C integration are priced separately.
Will it suit furniture manufacturing?
Yes. We handle measurements, cutting, edging, hardware, assembly and installation.
Will it suit garment manufacturing?
Yes. Cutting, sewing, size ranges, batches and quality control.
Can we cost products in the CRM?
Yes. Costing by materials and labour with markup, and costing versions for the client.
How are materials tracked?
Materials are reserved for an order and written off by specification. The system tells you when it is time to buy more.
Can we see workshop capacity?
Yes. The work queue by section and free dates help you promise clients a realistic deadline.
Is there 1C integration?
Yes. Orders, write-offs and payments are sent to 1C.
How long does implementation take?
The core system goes live in 4 weeks, with the craftsman app and calculator in 7-9 weeks.
Other industry CRMs and services
We will show the system using your production as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly