Retail CRM for shops that keeps stock, orders and Kaspi in one place
A custom CRM for retail and wholesale: live product catalog, accurate stock across locations, orders from every channel, a single customer base, and native integration with Kaspi, 1C and WhatsApp Business. Built by A-LUX in Almaty.
- Real-time stock synced with 1C and Kaspi
- Orders from store, site and marketplaces in one screen
- Customer base with purchase history and segments
A retail CRM is software that unifies your product catalog, stock levels, orders and customer base in one system. A-LUX builds custom retail CRMs in Kazakhstan starting from ₸900,000, with native Kaspi, 1C and WhatsApp Business integration, delivered in about four to six weeks.
What a retail CRM actually solves
Stop juggling spreadsheets, a separate POS, 1C and a notebook of client phone numbers. One system, one source of truth.
One stock figure, everywhere
The same item never shows as in stock online while it is already sold in the store. Quantities update in real time across every warehouse, point of sale and sales channel.
Every order in one queue
Orders from the shop floor, your website, Instagram and Kaspi marketplace land in a single board with clear statuses, so nothing is forgotten between a WhatsApp message and delivery.
A customer base that sells
Purchase history, average check, contacts and segments live in one profile. Reorder reminders and loyalty offers go out automatically instead of being lost.
Numbers you can trust
Margin per product, fast and dead stock, top sellers and revenue by channel — reports are generated from live data, not from a month-old export.
Core modules of the system
Everything a retail or trade business needs, built as one connected platform rather than five disconnected tools.
Products & catalog
Categories, variants, barcodes, photos, prices and supplier data. Bulk import from Excel or 1C, plus instant search and filtering across thousands of SKUs.
Stock & warehouses
Receiving, write-offs, transfers between points, inventory counts and low-stock alerts. Multi-location support so each shop sees its own balance.
Orders & sales
Full order lifecycle from new to delivered, reservations, returns, and split payments. Cashier-friendly interface that works on a tablet at the counter.
Clients & loyalty
Unified customer cards, segmentation, discount and bonus rules, and broadcast campaigns through WhatsApp Business and SMS.
Integrations built for Kazakhstan
A CRM is only as good as its connections. We wire it into the tools your business already runs on.
Kaspi
Pull Kaspi marketplace orders, sync prices and availability, and reconcile Kaspi Pay payments. Your storefront and CRM stay in step automatically.
1C
Two-way exchange of products, stock, prices and documents with 1C: УНФ, Бухгалтерия and Розница. Accounting and CRM finally agree on the same figures.
WhatsApp Business
Order confirmations, delivery updates and loyalty messages through the official WhatsApp Business API — sent from the CRM, logged in the client card.
Web, POS & payments
Your online store, fiscal cash register, Halyk/Freedom acquiring and delivery services connect through APIs, so data flows without manual re-entry.
Why A-LUX builds it custom
Boxed CRMs force your processes into their template. We shape the system around how your trade actually works.
19 years, 400+ projects
A digital agency from Almaty with a track record across retail, wholesale and services. We have seen the edge cases your business will hit on day two.
Your processes, not a template
Custom roles, statuses and rules built around your real workflow. No paying monthly for fifty features you will never switch on.
You own the system
The code and the database are yours, hosted where you choose. No per-seat lock-in that grows more expensive every time you hire.
Support that stays
Launch is the start. We provide an SLA, training for your team and ongoing development as your assortment and channels expand.
FAQ
Answers to common questions before ordering from A-LUX.
How much does a retail CRM cost?
A custom retail CRM from A-LUX starts at ₸900,000. The final price depends on the number of warehouses, integrations (Kaspi, 1C, WhatsApp Business, your online store) and any custom workflows. We scope your requirements and give a fixed quote before work begins.
How long does it take to launch?
A working first version is typically ready in 4 to 6 weeks. Simple setups go live faster; projects with deep 1C exchange and several integrations take a little longer. We deliver in stages so you start using core modules early.
Can it integrate with Kaspi?
Yes. We connect Kaspi marketplace order import, price and stock sync, and Kaspi Pay reconciliation. Your CRM and Kaspi storefront stay aligned automatically, with no manual copying of orders.
Will it sync with our 1C?
It will. We set up two-way exchange with 1C (УНФ, Бухгалтерия, Розница) for products, stock, prices and documents, so your accounting and CRM always show the same numbers.
Does it support multiple shops and warehouses?
Yes. The system handles multiple points of sale and warehouses, with separate balances, transfers between locations, role-based access and consolidated reporting across all of them.
Can we send messages to customers through WhatsApp?
Yes. Through the official WhatsApp Business API the CRM sends order confirmations, delivery updates and loyalty campaigns, and logs every message in the customer card for full history.
Do we own the CRM or pay a monthly subscription?
You own it. The code and database belong to you and can be hosted on your infrastructure. There is no per-seat subscription — you pay for the build and optional support, not a recurring license per user.
What does support include after launch?
We provide an SLA, team training, bug fixes and ongoing development. As you add products, channels or locations, the system grows with you. Reach us on +7 705 966-25-25 or WhatsApp.
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