CRM for car service centres
CRM for car service centres, garages and tyre shops
Bay booking, work orders, parts from stock and mechanic payroll in one system. Clients get repair status updates on WhatsApp.
How the CRM handles a car service client
- 01Bookinga bay at a set time, online or by phone
- 02Check-ininspection, photos, mileage, complaints
- 03Work orderlabour and parts, approval on WhatsApp
- 04Repairstatus updates sent to the client
- 05Pickuppayment, warranty, service reminder
What the car service CRM does
Works for a two-bay garage, a tyre shop with seasonal peaks and a full-service repair centre.
Bay occupancy
All bays and mechanics on one screen. You see which car is where and when it will be free.
Work orders
Labour by standard hours, parts from stock, printing and client approval via a link.
Parts stock
Stock levels, reservation for a work order, purchasing from suppliers, markup.
Car history by VIN
All repairs, mileage and replacements for a car. The mechanic sees what was done last time.
Online booking
Clients book a service and time from your website or via a WhatsApp link.
Mechanic payroll
Percentage of labour, standard hours, bonuses on sales. Calculated from closed work orders.
Client notifications
Repair status, approval of extra work, car ready for pickup and service reminders.
Owner reports
Labour and parts revenue, bay occupancy, parts margin, repeat visits.
Where a car service centre loses money without a CRM
In a car service centre profit leaks through details: a part was fitted but not added to the work order, a job was done but billed at the old price, a client agreed by phone and then disputes it. An electronic work order with approval via a link closes these gaps.
The second problem is stock. Without tracking, parts either sit as dead stock or run out at the height of the season. The CRM reserves a part for a specific car, shows stock levels and tells you when to reorder.
The third is repeat visits. A client reminded on time about an oil change or a seasonal tyre swap comes back to your shop, not the one next door. Reminders are based on mileage and the date of the last visit.
Car service software and online booking
Car service software brings together check-in, work orders, stock and till. The service advisor checks in a car in a couple of minutes, and the client gets the work order for approval on WhatsApp, with no calls or price disputes.
Online booking for the service centre is tied to bay occupancy: clients see only genuinely free time for the service they need. For tyre shops in peak season there is an electronic queue that notifies clients when their turn is near.
A mobile app for your car service shows clients their cars, repair history, the status of the current repair and service reminders. For service centres with several branches the software runs a shared warehouse and reports for every location.
Estimate the cost of a CRM for car service centres
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for car service centres, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For car service centres you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Work orders and standard hours | |||
| Parts stock with reservations | partly | ||
| Car history by VIN | |||
| Bay and mechanic occupancy | |||
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a car service CRM cost?
The core system with bookings, work orders, clients and till starts at ₸500,000. Parts stock, online booking and 1C integration are priced separately.
Will it suit a tyre shop?
Yes. For tyre shops we set up quick time-slot booking, seasonal queues and storage of clients' tyres.
How does a client approve extra work?
The mechanic adds the job to the work order, the client gets a link on WhatsApp and approves it with one tap. The approval is saved in the history.
Can we manage a parts warehouse?
Yes. Stock levels, reservation for a work order, purchasing from suppliers and markup. It can be linked to your 1C warehouse.
How is mechanic pay calculated?
By standard hours or a percentage of labour on closed work orders. Each mechanic sees their own pay.
Is the car's history stored?
Yes, by VIN and plate number: all jobs, parts, mileage and mechanic recommendations.
Can we move our database from Excel or another program?
Yes. We migrate clients, cars and repair history.
How long does implementation take?
The core system goes live in 3-4 weeks, with stock and online booking in 5-7 weeks.
Other industry CRMs and services
We will show the system using your service centre as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly