CRM for cleaning
CRM for cleaning companies and dry cleaners
Online orders with instant pricing, cleaner schedule, before and after photos and Kaspi payment. You see who is working where and how much each crew has earned.
How the CRM handles a cleaning order
- 01Orderon your website with instant pricing
- 02Confirmationtime and address, prepayment
- 03Assignmentcrew and route for the day
- 04Cleaningchecklist and before and after photos
- 05Ratingpayment, review, repeat order
What the cleaning CRM does
Works for apartment cleaning, contract office cleaning, upholstery and carpet cleaning and post-construction cleaning.
Cleaner schedule
Crews and cleaners by day and hour, workload, routes between addresses.
Online orders and calculator
Clients choose the type of cleaning, area and extras and see the price and time.
Cleaner app
Orders for the day, address, task checklist, before and after photos.
Office contracts
Regular cleaning on schedule, monthly completion certificates, payment by invoice.
Dry cleaning and call-outs
Cleaning of furniture, carpets and mattresses: order, on-site visit or pickup, statuses.
Cleaner pay
Percentage per order or a fixed rate, bonuses for ratings, penalties for complaints.
Till and Kaspi
Kaspi prepayment and payment, payment on site, settlement with the crew.
Owner reports
Revenue, crew workload, repeat clients, complaints and their causes.
Where a cleaning company loses clients and money
Cleaning sells trust: the client lets strangers into their home or office. Before and after photos, a task checklist and a rating after the job show quality and protect the company in disputes.
The second pain point is scheduling. Orders come in via WhatsApp, Instagram and phone, crews overlap in time, and cleaners cross the whole city between addresses. The CRM brings orders into one schedule and builds routes by district.
The third is repeat orders. A deep clean is needed once a quarter, a regular clean every week. The system reminds the client and offers the same crew.
Cleaning company software and app
Cleaning software brings together order intake, crew scheduling and payments. Managers handle orders, cleaners use the app on their phones, and the owner sees revenue and quality reports.
For clients, the cleaning app means booking a clean in a minute, order history, repeat orders with one tap and Kaspi payment. The online calculator on your website shows the price instantly with no phone call needed.
A CRM for dry cleaning adds item intake, deadlines, drying and delivery statuses, and for post-construction cleaning, estimates by area and on-site assessment visits.
Estimate the cost of a CRM for cleaning companies
The base system with clients, schedule, memberships and payments starts from ₸500 000. Tick what else you need to see an estimate.
This is a calculator estimate. The exact price is set after a one-day audit and fixed in the contract.
Our CRM in production
A chain of sports clubs in Almaty runs memberships, entry and payments in our system
A martial arts club, a fitness club and a stretching studio run on one platform: each has its own app and front desk, and the owner sees shared analytics. We use the core of this system, clients, roles, payments, notifications and owner reports, as the base for a CRM for cleaning companies, so launch is faster and cheaper than building from scratch.
Custom CRM or Bitrix24 and amoCRM
Off-the-shelf CRMs work well for sales teams. For cleaning companies you end up bending the workflow to fit them, and you pay for every employee every month.
| Capability | A-LUX | Bitrix24 | amoCRM |
|---|---|---|---|
| Crew schedule and routes | |||
| Cleaning price calculator on your website | |||
| Before and after photos and checklists | |||
| Regular office cleaning contracts | partly | partly | |
| Monthly fee per user | No | Yes | Yes |
| You own the code and the database | |||
| Changes to fit your process | partly | partly |
How we implement the CRM
Frequently asked questions
How much does a cleaning CRM cost?
The core system with orders, schedule, crews and till starts at ₸500,000. Online orders with a calculator, the apps and dry cleaning are priced separately.
Is there a price calculator for the website?
Yes. Clients choose the type of cleaning, area and extras, see the price and place an order straight away.
How do we control cleaning quality?
Cleaners complete a checklist and upload before and after photos, and the client leaves a rating. Complaints reach the manager instantly.
Will it suit contract office cleaning?
Yes. Regular cleaning on schedule, monthly certificates and payment by invoice.
Will it suit a dry cleaning business?
Yes. For furniture and carpet cleaning we add intake, deadlines, statuses and delivery.
How is cleaner pay calculated?
A percentage per order or a fixed rate, plus bonuses for ratings. The system calculates pay from closed orders.
Can we move our client database?
Yes, we migrate clients, addresses and order history.
How long does implementation take?
The core system goes live in 3 weeks, with the apps and online ordering in 6-7 weeks.
Other industry CRMs and services
We will show the system using your company as an example
We run a one-day audit, show a working system and give you the price and timeline.
Contact A-LUX
We reply within 15 minutes
Or contact directly