Speech Recognition & Synthesis Voice That Your Business Can Read, Search and Speak
A-LUX designs and ships production speech systems for Kazakhstani and international companies: call transcription, voice commands, real-time speech synthesis, and deep integration with your CRM, call center, 1C and WhatsApp Business. Russian, Kazakh and English out of the box.
- Call transcription with speaker diarization and keyword analytics
- Voice commands and IVR that understand Russian, Kazakh and English
- Natural TTS voice synthesis wired into CRM, 1C and WhatsApp Business
A-LUX is a Kazakhstan-based digital agency that builds speech recognition and synthesis systems — call transcription, voice commands, and text-to-speech — with full integration into CRM, call centers, 1C and WhatsApp Business. Projects start from ₸1,000,000. Call +7 705 966-25-25.
What we build
End-to-end voice capabilities, from raw audio to searchable text and lifelike spoken responses.
Speech-to-text (STT)
Accurate transcription of calls, meetings and voice messages in Russian, Kazakh and English, including mixed-language speech, with punctuation and timestamps.
Call transcription & analytics
Speaker diarization, keyword and topic tagging, sentiment and script-compliance scoring across every recorded conversation in your call center.
Voice commands & IVR
Hands-free control, smart voice menus and intent recognition that route customers correctly instead of forcing them through endless press-1 trees.
Speech synthesis (TTS)
Natural-sounding generated voices for notifications, IVR prompts and outbound campaigns — including a custom brand voice if you need one.
Where it pays off
Concrete scenarios where voice technology cuts cost or unlocks new revenue.
Call centers
Transcribe 100% of calls instead of 2% by hand. Auto-flag missed scripts, angry customers and lost deals, and feed every summary straight into the CRM card.
Sales & CRM
Every call becomes a searchable note in amoCRM or Bitrix24 — no manual logging. Managers stop typing and start selling, supervisors get honest analytics.
Banking & fintech
Voice authentication, spoken Kaspi-style payment confirmations and compliant recording with automatic redaction of sensitive data.
Healthcare & services
Doctors and field staff dictate notes; the system fills forms and 1C documents, freeing hours of paperwork every week.
Integrations that matter in Kazakhstan
Voice is only useful when it lands inside the tools your team already runs.
CRM & call center
amoCRM, Bitrix24, custom CRMs and PBX/SIP platforms. Transcripts, summaries and tags attach automatically to the right contact and deal.
1C integration
Dictated orders, invoices and tasks flow into 1C without re-typing. Voice becomes a structured document inside your accounting and ERP.
WhatsApp Business
Voice messages from clients are transcribed and answered; the bot can reply with synthesized voice notes for a human-feeling channel.
Kaspi & payments
Spoken confirmations and voice-driven status updates for Kaspi and other payment flows, with secure logging of every interaction.
How we work
A predictable engineering process — not a research experiment with your budget.
1. Discovery & accuracy goals
We map your audio sources, languages and target word-error-rate, then define what success looks like in measurable terms before writing code.
2. Model selection & tuning
We pick and fine-tune the right engine — cloud or on-premise — on your real recordings, vocabulary and accents for Kazakh, Russian and English.
3. Integration & rollout
We wire it into your CRM, 1C, PBX and WhatsApp, run a pilot on live traffic, and harden it for production volume.
4. Support & improvement
We monitor accuracy, retrain on new data and add languages or commands as your needs grow. SLA-backed support included.
FAQ
Answers to common questions before ordering from A-LUX.
Does your speech recognition support the Kazakh language?
Yes. We build and tune speech-to-text for Russian, Kazakh and English, including mixed Russian-Kazakh speech that is common in everyday business calls in Kazakhstan. We fine-tune models on your own recordings to handle local accents, names and industry vocabulary.
Can you transcribe our call-center recordings automatically?
Absolutely. We process 100% of your calls with speaker diarization, timestamps, keyword tagging and sentiment scoring, then push the transcript and a short summary straight into the contact card in amoCRM, Bitrix24 or your custom CRM.
How much does a speech recognition project cost?
Projects start from ₸1,000,000. The final figure depends on languages, daily audio volume, required accuracy, and the depth of CRM, 1C and call-center integration. We give a fixed estimate after a short discovery call.
Can the system run on-premise instead of the cloud?
Yes. For banks, fintech and companies with strict data-residency rules we deploy the recognition and synthesis engine fully on-premise or in a private cloud inside Kazakhstan, so audio and transcripts never leave your infrastructure.
Do you integrate voice with 1C and WhatsApp Business?
We do. Dictated orders and tasks flow into 1C as structured documents, and incoming WhatsApp Business voice messages are transcribed and can be answered with synthesized voice notes — turning voice into a fully automated channel.
How natural does the synthesized voice sound?
We use modern neural TTS that sounds close to a real person, with correct intonation in Russian, Kazakh and English. If you need a recognizable brand voice for IVR or notifications, we can create a custom voice as part of the project.
How long does it take to launch?
A typical production system takes 6–12 weeks: discovery and accuracy goals, model selection and tuning on your data, integration with your CRM/PBX/1C, a pilot on live traffic, and hardening for full volume.
How accurate is the recognition?
On clean telephony audio we typically reach 90–95% accuracy after tuning on your domain vocabulary. We define a target word-error-rate up front, measure it on your real recordings, and keep improving the model with new data after launch.
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