WhatsApp & Telegram Chatbot

WhatsApp or Telegram — which bot fits your business in Kazakhstan?

WhatsApp — the choice for 90% of Kazakhstan businesses. Per WhatsApp Business 2026 data, Kazakhstan has over 12 million active users. It's the primary client communication channel, especially in B2C.

Telegram — for niche audiences: IT, B2B, education, crypto, finance, private communities. Also great for internal corporate bots.

WhatsApp Business chatbot capabilities

• Auto order intake — client writes "want a pizza", bot sends menu, takes order, calculates total, processes delivery.
• Order statuses — auto notifications: "received", "preparing", "courier dispatched", "delivered".
• 24/7 support — bot handles typical questions, escalates complex ones to manager.
• Mass messaging — only WhatsApp-approved templates.
• Payments — Kaspi Pay, Halyk Pay, Stripe links generated in chat.
• CRM integration — every message goes into Bitrix24, amoCRM, 1С.

Telegram bot capabilities

• Inline buttons & forms — structured dialog easier than WhatsApp.
• Telegram Mini App — full web app inside the bot.
• Telegram Stars & Crypto Pay — payments inside bot, no website redirect.
• Files & documents — Telegram supports up to 4GB.
• Voice → text — Whisper API transcribes voice messages.

WhatsApp / Telegram chatbot pricing

FAQ

How much does WhatsApp charge per message in Kazakhstan?

Maintenance messages (responding to client-initiated dialog within 24h) are free. Marketing template messages are about $0.005 each in KZ.

Can we send WhatsApp broadcasts?

Yes, via WhatsApp-approved template messages. Approval takes 24–48 hours.

Can the number be blocked?

WhatsApp blocks numbers with 50+ user complaints. We follow rules: opt-in, opt-out, template messages for marketing.

Related: Chatbots, RU, KZ.