Website support and maintenance
An unattended site breaks quietly: the certificate expires, an update kills the contact form, there are no backups, and hosting runs out on a Friday evening. Support means hearing about it from monitoring, not from a customer.
- Uptime, certificate and speed monitored automatically
- Updates verified against key scenarios afterwards
- Backups tested by actually restoring them
- Content edits and small improvements
A-LUX provides website maintenance: monitoring, updates, tested backups and content edits, either on a retainer or as scoped tasks.
What maintenance actually consists of
It is not «we will look into it if something breaks».
The recurring part: core and module updates with verification of forms and payments afterwards, backups stored away from the hosting and tested by restoring, certificate and domain renewal, uptime and speed monitoring.
The variable part: content edits, new pages, small improvements. Those are scoped and agreed in advance so they never turn into «we assumed it was included».
Why backups matter more than anything else
They are the only thing that helps on a bad day.
A backup that has never been restored is not a backup. We take regular snapshots of the site and database, keep them off the hosting and periodically confirm that a working site actually comes out of them.
Plus an incident plan: who does what, how long recovery takes, what visitors see meanwhile. That plan is worth writing before the incident, not during it.
FAQ
Answers to common questions before ordering from A-LUX.
How much does support cost?
It depends on the platform, the size of the site and the volume of edits. We quote after an inspection — a number without one would be invented.
Will you take over a site built by someone else?
Yes, after an audit. Sometimes the honest answer is that migrating is cheaper than maintaining, and we say so upfront.
What if the site goes down at night?
Response times and procedure are fixed in the contract. Monitoring reports the outage immediately rather than a customer doing it.
Are content edits included?
An agreed volume is included, anything beyond is scoped. The boundary is written down in plain words so there is nothing to argue about later.
Can we still edit the site ourselves?
Of course. Support does not lock you out: the admin panel stays yours.
Other A-LUX digital services
A-LUX is a full-service digital agency from Kazakhstan: websites, apps, e-commerce, AI, branding and SEO turnkey.
Request an estimate
Fill in the form — our manager will reply within 15 minutes. Free consultation and quote.