01Challenge
CRM for a branch network
Sberbank required an internal retail business portal — a unified system integrating dozens of employee tools into an intuitive interface.
02Design
Usability on every page
Designed a convenient and functional interface, consolidating Transact, CRM, Way4, SAS, credit forms, and ISUO tools into a single window.
- Single-window employee interface
- Performance dashboards
- Branch ratings
03Development
Portal under load
Implemented a corporate portal with fast response times, analytics, and reliable performance under daily branch load.
✓Result
+45% efficiency boost
The efficiency of staff at branches where the portal was implemented increased by over 45%, and customer service quality by 30%, with numerous positive reviews.
