How to Connect an AI Consultant to WhatsApp in 5 Minutes

What you need before you start

Connecting an AI consultant to WhatsApp is closer to setting up a new app on your phone than to a software project. You do not need a developer, a server or a technical specification. You need three things:

• The WhatsApp number your customers already write to.
• Your basic information: prices, services or catalog, working hours, address, delivery and payment terms.
• A list of the ten questions customers ask most often, with your usual answers.

If you have a website, even better: its pages can go straight into the knowledge base. A clinic in Astana or a flower shop in Almaty usually has all of this already, just scattered across the price list, Instagram highlights and the manager's head.

Step by step: from sign-up to the first answer

Here is the whole process in SalePro. On average it takes about five minutes.

1. Sign up. Create an account through the trial link. No bank card is requested.
2. Link WhatsApp. Follow the on-screen instructions to connect your business number. After that, incoming messages go to the AI consultant.
3. Fill the knowledge base. Upload your price list, catalog or FAQ, or add the address of your website. This is what the bot will rely on when it answers.
4. Set the tone and rules. Write a few lines: how to greet customers, what to ask first, when to pass the chat to a manager.
5. Connect Telegram notifications. Hot leads will be sent to you or your manager in Telegram.
6. Send a test message. Write to your own number from another phone and see how the bot answers.

That is it. From this moment the AI consultant answers WhatsApp messages 24/7, on average in about five seconds. You can read more about the product on the WhatsApp AI chatbot page.

How to fill the knowledge base so answers are accurate

The quality of the answers depends almost entirely on the knowledge base. The bot runs on GPT-5 models and writes naturally, but it only knows your business from what you give it.

• Put prices with conditions, not just numbers: "from 15,000 KZT, final price after consultation".
• Describe what you do not do, so the bot does not promise it.
• Add delivery zones, time frames and payment methods.
• Write the answers to the questions that annoy your managers the most. Those are usually the most frequent ones.

When something changes, you update the base yourself. No developer, no new script. A store in Karaganda that changes prices every week just replaces the price list file.

What to check on the first day

After the launch, spend twenty minutes testing the bot like a demanding customer. Ask questions in different ways, with typos, in Russian and Kazakh, ask about something you do not sell.

• Does it quote the right prices?
• Does it ask qualifying questions: city, budget, date?
• Does it hand the chat to a manager when the customer asks for a person?
• Does the hot lead arrive in Telegram with the conversation history?

All conversations are saved in the dashboard, together with analytics. If an answer is wrong, the fix is almost always in the knowledge base: add the missing fact and ask again.

Common worries owners have

Will customers notice it is a bot? Some will, most will not care. People want a fast and correct answer. A clear reply in five seconds is better than a "human" reply in three hours.

What about my managers? They keep working in the same chats. The bot takes the first contact and repeated questions, managers take the customers who are ready to buy. Many teams find they finally have time for calls and follow-ups.

Is this legal in WhatsApp? Yes. Since January 15, 2026, Meta has banned general-purpose AI assistants in the WhatsApp Business API, which is why the official ChatGPT number in WhatsApp was switched off. Business assistants that answer the company's own customers are allowed, and that is exactly what an AI consultant is.

The same product works for Instagram Direct as well. If your ads bring leads to DMs, see the Instagram DM AI bot. The overview of all options is on the AI consultant page.

After the first week: small tweaks that matter

Once the bot has worked for several days, open the dashboard and read twenty or thirty real conversations. You will quickly see patterns.

• Questions the bot answered vaguely: add a clear fact to the knowledge base.
• Moments where customers dropped off: maybe the bot asked for a phone number too early or too late.
• Chats that should have gone to a manager sooner: adjust the handover rule.
• Seasonal questions: holidays, new collections, special hours. Add them before the season starts.

These tweaks take ten to fifteen minutes a week and make the answers noticeably better. The owner of a small pharmacy chain in Pavlodar, for example, would add opening hours for holidays and a clear note that the bot does not give medical advice and passes such questions to a pharmacist.

Over time the knowledge base becomes a valuable asset in itself: a single, up-to-date description of your business that new employees can read too.

Launch it today: 7 days free

The price after the trial is 1,000 KZT per day (about $2) plus tokens at actual usage, visible in your dashboard. But you do not need to decide anything now.

7 days free, no card, don't like it, pay nothing. Connect your WhatsApp tonight and tomorrow morning you will see how many customers the bot answered while you were asleep.

Try 7 days free. Five minutes to set up, a week to see the result, and 7 days free, no card, don't like it, pay nothing.